FAQ
Our practice address is 9 West Street, Rochford, Essex, SS41BE. We are situated next to the King's Head pub, in the Square. Please go to the map view by clicking here.
Our surgery is open Monday and Tuesday 8.00am to 8.00pm, Wednesday and Thursdays from 9.00am to 6.00pm and Fridays from 8.00am to 2.00pm. We are closed for lunch for one hour between 1-2pm on Wednesday and Thursdays.
The easiest way to make an appointment is to call us on 01702 544275 or you could email us an appointment request.
There are pay and display car parks located just a few minutes walk from the practice.
Since the pandemic there has been a record number of patients requiring urgent dental care and currently we are unable to accept new NHS patients routinely as we are working to full capacity. This may change, therefore please check our profile on www.nhs.uk for changes or contact us for latest availability.
We have a strict policy at our practice with regards to cancellations and failures to attend for treatment. If a patient misses two appointments or cancels two times at short notice (24 hours notice minimal) then we will be forced to refuse to continue their treatment. This may sound unfair but we have a responsibility to those serious about their dental health.
If you are in pain or have a swelling or any other problem you need immediate help with, please do not hesitate to contact us on 01702 544 275.
We have emergency slots built into our timetable on a daily basis and will strive to see you on the day where possible. We also have a sit-and-wait option whereby you can come down and wait until the dentist is free to see you.
What do I do if I'm in pain and the surgeries closed?
Ring NHS 111 or visit their website
On arrival, our receptionists will greet you. You will be asked to complete a medical history questionnaire and asked to take a seat in our waiting room. You will then be escorted into the surgery. Here, a thorough examination along with any necessary radiographs will take place with the dentist. The dentist will discuss your treatment plan and options with you and answer any questions you may have. At reception you will be given a comprehensive personalised treatment plan with costs. It's here that payment will be made to the receptionist and further appointments booked for you.
For all dental treatment payment must be made on the initial appointment and balance paid prior to the final appointment being made. For dental treatment involving lab work, payment must be made at preparation appointment.
We offer 0% finance options for treatment costing above £500.00
You can have all treatment on the NHS that your dentist feels is clinically necessary to keep your mouth, teeth and gums healthy.
Some treatments that are cosmetic, such as teeth whitening are not covered by the NHS.
If you're offered any private treatment during your NHS appointment your dentist will provide details of private treatment and charges – usually on the same form as your NHS treatment plan, so that you are fully informed of your treatment and the costs associated.
To put it simply, root canal treatment is used to save teeth which would otherwise need to be removed. Treatment is needed when the blood or nerve supply of the tooth (known as the pulp) is infected through decay or injury.
Yes, new dentures often rub the gums a bit at first, meaning that they may need to be adjusted by the dentist. Please call us to arrange a suitable time for you to come in for your adjustment.
Depending on the cause of the sensitivity, your dentist may decide to apply a special varnish onto the affected teeth or put bonding around the neck of the tooth, to cover exposed dentine. Please contact us to make an appointment to see the dentist.
Now that you have made the first steps to contact us let us reassure you that we are used to treating nervous patients .Your first appointment will simply be a check up, a chance to get to know your dentist and discuss your treatment options. We don't mind if you would like to bring along a friend to ease this process. It's probably a good idea to arrange an appointment at the start of your day so that you have less time to worry about it. Should you need any further advice please contact us either by telephone or send us an email.
Yes, all UK residents are entitled to be treated under the NHS. If you work and are not in receipt of any benefits, you will be required to pay the NHS fees as set out by the government.
We offer finance options including interest free finance* to help you pay for your private dental treatment which allows you to spread the cost of your dental treatment over an agreed period. Finance options start from £500.00 (* terms and conditions apply).